Terms and conditions

By downloading, installing, and/or using the SuperApp application, you agree that you have read, understood and accepted and agreed to these Terms of Use. These Terms of Use constitute a legal agreement between you and SuperApp Nepal and apply to your visit to and use of our website at www.aSuperApp.com, the Service and the Application (as defined below). The words “Drivers” and “Partners” here are used interchangeably meaning people who use the application to give rides. The word “Client” here means people who use the application to find rides. Please cancel your account (if you have signed up for the Application) and permanently delete the Application from your device if you do not agree or wish to enter into the Terms of Use. PLEASE REVIEW OUR TERMS OF USE AND PRIVACY POLICY CAREFULLY BEFORE DOWNLOADING OUR APPLICATION OR USING OUR SERVICE FOR THE FIRST TIME. General Matters SuperApp Pvt. Ltd. a Subsidiaries of BUSINESS GROWTH COMPANY P.(LTD.) is a company established under the laws of Nepal and it owns the brand SuperApp. The Application is a software application that serves as a means to find motorcycle/ or any other vehicle based services provided by third parties (SuperApp drivers). The types of services that may be requested via the Application are: Transportation Other services that we may add from time to time. The Application allows you to send a request for a ride to a SuperApp driver. The GPS receiver – which should be installed on the mobile device (smart phone) on which you have downloaded the Application – detects your location and sends your location information to the relevant SuperApp driver. The SuperApp driver has sole and complete discretion to accept or reject each of your requests for the Service. While the SuperApp client also has equal right to accept or reject the service. If the SuperApp driver accepts your request, the Application notifies you and provides information regarding the SuperApp driver – including his/her name, gender, vehicle number, photograph and the ability to contact by telephone. The SuperApp driver will also have access to rider’s information (his/her name, gender, phone number) The Application also allows you to view the SuperApp driver’s progress towards the pick-up point, in real time. We will make every reasonable effort to bring you into contact with a SuperApp driver in order to obtain the service, subject to the availability of drivers in or around your location at the moment of your request for Services. For the avoidance of doubt, we are a technology company, not a transportation company and we do not provide transportation services. We do not employ the drivers and we are not responsible for any acts and/or omissions of the requests made through the application. The Application is simply a means to ease the search of the Services. It is up to the SuperApp drivers to offer the Services to you and it is up to you whether to accept their offers of Services. Terms for Using the Application You represent and warrant that you are an individual legally entitled to enter into a binding agreement under the laws of Nepal, in particular the Terms of Use, to use the Application as a driver that you are at least 16 years old and a legal driving license holder. Also, you ensure that all the legal documents require to become a legal driver (bluebook and license) are timely renewed. Otherwise, we will be entitled by law to cancel any agreement entered into with you. You further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. We collect and process your personal information, such as your name, e-mail address, mobile telephone number and few other legal documents when you sign up. You must provide accurate and complete information, keep the information up to date and agree to provide us whatever proof of identity we may reasonably ask for. If any of the personal information that you have provided to us changes, for example, if you change your telephone number, or if you wish to cancel your account, please update your details by sending your request to us. We will, to the best of our abilities, effect such changes as requested within fifteen (15) business days of receipt of the notice of the change. You can only use the Application once you have signed up with it. Upon successfully signing up, the Application will provide you with a personal account that can be accessed with a password you choose. Only you may use your own account and you undertake not to authorize others to use your identity or account. You may not assign or otherwise transfer your account to any other parties. You must keep your account password and any identification we provide you secure and confidential. If you are a driver, you understand that by turning on your GPS, you are providing us the information of your current location that we might share to the client at the time of letting them know your arrival status. You may only have one SuperApp and one SuperApp partner account. The information provided by the Application must not be construed as an advice or an offer; the decision to use the Service Provider is entirely yours. You are free to use any other service providers. You undertake that you will use the Application only for its intended use to obtain the Service. You may not abuse or use the Application for fraudulent purposes or to cause any inconvenience to others or to make fake bookings. With respect to your use of the SuperApp Platform and your participation in the services, you agree that you will not: impersonate any person or entity; stalk, threaten, or otherwise harass any person; contact with the partner or the client after the ride is complete. If you are a driver, you may not use your (or other) customer account to make an order that you will take yourself as a driver. (Vice versa) You may not harm, tweak or modify the Application and/or Website or attempt to harm, tweak or modify it in any way whatsoever. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Application to your device. We reserve the right to prohibit you from further using the Application should you use the Application with an incompatible or unauthorized device or for purposes other than those for which the Application is intended to be used. You undertake that you will only use an access point you are authorized to use. You will keep confidential and will not abuse the information you receive from using the Application. You will treat the Partner/Clients with respect and will not engage in any unlawful, threatening or harassing behavior or activities whilst using their services. You understand and agree that your use of the Application will also be subject to our Privacy Policy as may be amended from time to time. By using the Application, you also give your consent as required under our Privacy Policy. By providing us information, you represent that you have the right to provide us the information for us to use and share with the Drivers/Clients. The Application may not be used to: Cater to more than one passenger or driver at one particular ride time. Cater to people involved in criminal activities. If incase, we are not liable to any mishaps occurred through such circumstances. We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Application. You agree that you will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You acknowledge and understand that the rates and distance estimates may change in accordance with legal time frame. You will not make use of vehicles in poor condition and engage in safe driving practices as established under Nepal Traffic Police. We do not guarantee the availability of the rides and riders at all times. Please inform us if you no longer have control of your account, e.g. your account is somehow hacked or your phone is stolen, so that we can cancel your account accordingly. Please note that you are responsible for the use of your account and may be held liable if another person abuses it. We are not liable for any kind of accident or mishaps if occurs in the rides made through the application also we do not guarantee on the insurance of such drivers/clients or vehicles. You understand that the SuperApp balance in your client app (SuperApp) can only be used to pay for rides through the application. Do not top up unless you plan to use it for this purpose. As a SuperApp Partner, the amount (Rs. 200) that appears in your SuperApp balance initially when you signup as a partner is non refundable. The amount is used to settle your balance when you perform a cash transaction. The charges shall be subjected to applicable taxes as per the provisions of the local laws. You may have to maintain a certain prepaid balance to operate the application. We may apply charges and fine in certain circumstances. For example: Cancellation fees may be charged if any confirmed booking is canceled.